How The Past Winter’s Weather Has Made Us A Better Restoration Team!

5/11/2021 (Permalink)

The ice storms that hit the willamette valley this past winter were unprecedented. We had so many people calling us, and so did every single other restoration company in the area. At first it was daunting, overwhelming, and trying to keep up was a task that took our team well into after work hours. We had people calling us with trees through their roofs, we had people calling with flooded basements, damaged windows, and no access to electricity. All the generators in the area sold out in a matter of hours. People couldn’t drive on the icy streets (Us included the first 12 hours).

We were too busy! Not just as a company, but as a industry within the entire area. There was not enough help to get to everyone that needed it, when they needed it. It took a couple days, but we fell into the rhythm of knowing how to have that first conversation with a distraught customer. Most were completely understanding and just happy that we could help at all, even if it wasn’t right away.

We had companies calling us saying they were referring clients to us, we had to give them the same answer that we did so many others, we have a waiting list in place for customers and we will get to you as soon as we possibly can!

It’s not easy to know how to navigate a situation like that as a company that is here to help. We are programmed to get to losses as quickly as possible, however getting to many properties quickly was just not an option overall.

If such an occurrence happens again, and hopefully it won’t for a long, long time, but if it does…as an industry and as a community I think we will be able to face the aftermath of such an event in a much less fearful way. After all, knowing we have gotten through it before gives us strength when it comes to facing the same obstacle again.