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Fire & Water - Cleanup & Restoration

SERVPRO’s Work On Recent Wildfires

10/28/2020 (Permalink)

In the recent weeks every single restoration company in Oregon has been swamped, busy, overwhelmed, and stretched to maximum hours and employees.

At SERVPRO of Salem West, we are fortunate to have national resources to call in for back up when disasters strike and local resources aren’t enough to care for the magnitude of homes affected. We know when we have to turn our customer over to our Storm Team.

These wildfires, and the wind storm that accompanied it, were unprecedented. Many vendors try and help as many people as possible, it’s human nature to do so. But it takes integrity and experience to know when the right time is to step aside and hand a job off to someone who can take care of the customer quicker.

At SERVPRO of Salem West it’s been an honor to take on the Wildfire jobs we have, it’s been a long and hard process. But seeing the end result has been worth every minute spent.

SERVPRO of Salem West wants to reach out and say thank you to our customers.

You have been patient while we worked with your insurance to confirm approvals of our services, you have been patient also knowing that other customers were ahead of you on our schedule…and you waited…having already waited so much.

First, you waited and prayed for rain.

Then, you waited for roads to open back up to get to your house.

Then you called us and waited for our inspection.

You waited once more for us to begin services.

You waited at your in-laws house…

You waited at your brothers apartment…

You waited in a hotel room an hour away from your home with your kids and large dog…

You waited in an RV on your property, not wanting to leave your home…

You waited and knew that disasters like this do not have easy fixes.

You waited, and while you waited, you did as we all did…and continued to live each day.

I hope it helped know you could always call if you had any concerns or questions throughout this process.

Finally, after all your waiting…you got the word from us that you could go home.

You thanked us, and we thanked you for your patience.

That is about the best feeling in the world for us at SERVPRO of Salem West.

Hearing our customers tell us how happy and pleased they are to have a safe and clean home to come back to, and after an event like this it is a great source of pride.

Thank you customers, for allowing us to help you through this disaster.

We are proud to serve you!!

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