Local & Nationwide Heroes

10/28/2020 (Permalink)

As a franchise, each SERVPRO branch feels like a small community. We all pull strength and knowledge from each other in order to excel at each job we take on. Each technician is trained and tested in-office before working within the field.

Proper Training helps to set an expectation and gain a knowledge of how restoration services are performed and what the result should look like. On the job training is also a big deal, reading and taking tests can be informative, but it is different to experience a loss firsthand. That is why our new technicians accompany a skilled and experienced project manager when they first start to go out on jobs.

Each of our technicians knows that we are coming into peoples homes and businesses that have recently suffered a loss, be it water, fire, mold or any other damage…they understand that they must treat each encounter with our customers in a professional and compassionate way.

It takes a certain kind of individual with a serving heart to be a part of the SERVPRO family. Our values and ethics are instilled in us from the moment in time we choose to be SERVPRO team members, and we know from day one that we are a part of the restoration industry that exemplifies the values and standards that shine time and time again.

SERVPRO is nationwide, and the training process for our technicians is the same throughout the corporation. It is up to each individual franchise, and each individual SERVPRO Team Member to practice and uphold those core values. SERVPRO also has a Storm Team, which is who we call when a loss is so substantial it falls outside of our local resources to mitigate and return to preloss condition.

Across America, local and nationwide SERVPRO Heroes are at the ready to serve and restore. Here at SERVPRO of Salem West, we hope you don’t experience a loss…but if you do we want you to feel comfortable reaching out to us to help you return your home or business to the space you love and feel proud of.